Join to apply for the Lead Decisioning Architect role at Bupa6 days ago Be among the first 25 applicantsJoin to apply for the Lead Decisioning Architect role at BupaThe purpose of this role is to lead the implementation and support the roll-out of the Pega Marketing/ NBA Designer platform in the first instance, and to enable Customer Decisioning across all customer engagements and all customer experience channels in Health Insurance.In doing so, the Lead Decisioning Architect (LDA) will lead a team of 3+ Decisioning Architects (number may grow over time) to establish the foundations of Customer Decisioning engine, using the Pega platform and broader decisioning landscape.The LDA will proactive engage with stakeholders across Health Insurance to ensure the customer experience and business value benefits of “always-on” omni-channel 1:1 personalised customer experiences delivered via Next Best Action are maximised.Your Contribution:This role is responsible for defining, implementing, and governing business led decisioning architecture, as well as constantly evolving solution designs over time to provide solid end to end customer experiences across the Pega platform and broader decisioning landscape.Implementations will be largely focused on but not limited to, Customer Marketing activities such as the management of relevant Contact Policies, the implementation of Personalisation Strategies, the development of Predictive and Adaptive Modelling, and the ongoing optimisation of connected Campaign Management practices – both Inbound and Outbound.The Lead Decisioning Architect is responsible for the development, implementation, optimisation and monitoring of omni-channel decisioning solutions that meet our business needs as well as contributing to and socialising actionable insights that inform future priorities.Qualifications and trainingDefining the decision architecture, solutions & designs across the Pega Platform and broader decisioning landscape.The development and implementation of solid end to end and omnichannel customer experiences, including clearly defined and documented solution designs and implementations across relevant Customer Marketing strategies.The development of ongoing insights and key learnings which can be fed back and actioned into future customer engagement strategies.Ongoing mentoring, upskilling and cross skilling across the team including more more junior Strategy Designers and Decisioning Architects as well as individuals onboarding or skilling into the Decisioning discipline.The ability to communicate decisioning concepts and benefits to multiple and cross functional stakeholders across strategy, marketing, product, technology, data and vendor relationships.A commitment to ongoing and specialized self-learning and upskilling across the Pega and Decisioning landscape as new platform versions evolve and cross functional opportunities arise.The development and leadership of a decisioning community of practice at BUPA, focused on a common understanding of best practice, experimentation opportunities and the art of the possible.Building and leading a team of highly skilled, high performing, engaged and curious individuals who are constantly searching for ways to improve both speed and strategy to market as well as commercial benefits associated with individual activities.Lead the establishment of governance frameworks for AI usage in Customer Engagement. Provide critical direction in Decisioning and Data Model Design to ensure scalable and process (1) driven AI solutions.Act as an industry expert in AI, helping stakeholders understand and leverage AI solutions' benefits. Provide expertise in using Pega AI technology to automate standardized, repetitive, and rules-based processes.Oversee both high- and low-level solution design, ensuring alignment with business requirements. Guarantee the seamless deployment and stability of AI models in production. Stay abreast of the latest developments in decisioning and analytics to maintain cutting-edge AI solutions.What’s in it for me?As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.Discount on our health insurance, travel, car, home,contents,and pet insurance products as well as discounts when you attend a Bupa Dentalclinic or purchase glasses from a Bupa Optical store.A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.An additional well-being day each year to treat yourself.About BupaBupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.Apply now and become an integral part of our innovative and dynamic team!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionDesign, Art/Creative, and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Bupa by 2xGet notified about new Lead Architect jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$120.00-A$200.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$280,000.00-A$310,000.00 2 weeks agoMelbourne, Victoria, Australia A$190,000.00-A$230,000.00 3 weeks agoMelbourne, Victoria, Australia 6 days agoRichmond, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$90,000.00-A$90,000.00 1 day agoBCG Platinion | Lead / Principal Architects - Enterprise SolutionsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSenior Landscape Architect or Designer - MelbourneTechnical Architect/Senior Technical ArchitectMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoEnterprise Architect - Customer, Retail and DigitalCremorne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 16 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSenior Cloud Architect, Global Accounts, AWSI Professional ServicesMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoSenior Delivery Practice Manager - Global Accounts, AWS IndustriesMelbourne, Victoria, Australia 5 days agoResident Solutions Architect, Machine LearningMelbourne, Victoria, Australia 8 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$120.00-A$135.00 1 week agoWe’re unlocking community knowledge in a new way. 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