This is a key leadership role shaping how our community experiences library services across our network. As Coordinator Community Experience, you will lead the delivery of consistent, responsive and community-focused customer experience across libraries, outreach and access points, while helping services evolve in line with community needs and organisational priorities.
You will foster a positive, capable team culture, strengthening leadership and shaping frontline service delivery, and contributing to strategic planning as part of the leadership group.
Success in this role will come from building strong service systems, using data and feedback to guide decisions, and creating practical improvements that strengthen access, service quality and community connection.
About You
* Proven leadership experience in a service delivery environment, ideally across multi-site or community-facing services.
* Strong people leadership capability, enabling consistent, responsive and high-quality customer experiences.
* A genuine commitment to fostering a positive, inclusive workplace culture that values people, diversity and wellbeing, and supports individuals and teams to thrive.
* A track record of improving services, systems or operating models, with the ability to turn strategy into practical outcomes.
* The ability to use data, feedback and insight to inform decisions, identify opportunities and drive continuous improvement.
* Well-developed relationship management skills, with the ability to collaborate effectively across teams and external partners.
* Strong communication skills, with the ability to engage, influence and build trust with a range of stakeholders.
* Experience managing planning, budgets, reporting and operational priorities, while maintaining a focus on community outcomes.
* A relevant tertiary qualification in Library and Information Management, Customer Experience, Business, Public Administration, Community Development or a related field, and/or commensurate demonstrated experience in lieu of formal qualifications.
The Detail
The position is offered on a full-time, permanent basis and is classified at Level 7, with a starting salary of $123,152 + Super + Annual Leave Loading.
A current unprohibited Working with Children Check must be maintained for the duration of the employment period in this prescribed position.
For further information about this vacancy, please click on 'Apply' to be taken to our Careers page to view the position description or to submit an application by, 9.00am 12 June 2026.
Enquiries about this position may be made to the following:
Adele Walsh, Lead Coordinator Library Strategy
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