Customer Banking Specialist Relief - Tamworth
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* We are a customer and community focused network of branch colleagues.
* Together we can create brilliant customer experiences that matter.
We are seeking two enthusiastic customer service professionals to join our Tamworth branch team.
Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster:
* 25 hours per week
* Monday - Friday: 9.15am - 4.15pm
About Us
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our communities for over 100 years with market-leading products, services, and technology.
Our work impacts all stages of people's lives, from opening their first account to planning for retirement. Working with us means you'll positively influence our customers' lives and support them when they need us.
Role Overview
As the Customer Banking Specialist Relief, you'll:
* Engage in in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
* Support local branches: Quirindi, Gunnedah, Walcha, Armidale, and be able to travel as needed.
* Assist customers with inquiries, account maintenance, and credit application processing.
* Conduct Financial Health Checks to assess and identify customers' financial needs.
* Educate customers on branch technology and digital banking options.
* Problem solve and provide effective solutions while adhering to processes and maintaining a risk-aware culture.
Candidate Profile
We are interested in candidates who have:
* Proven experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
* Excellent communication skills, with the ability to explain financial terms clearly.
* Ability to ask the right questions, find solutions, act with integrity, and prioritize customer needs.
* Capability to work in a busy retail environment while providing holistic solutions.
* A genuine interest in building a career with CommBank and enhancing our customers' financial wellbeing.
Our Commitment
We aim to make a positive impact on customers, communities, and each other. We value diversity and inclusivity, encouraging applications even if you don't meet every requirement. Join us to work on meaningful projects, surrounded by talented, respectful colleagues, and grow professionally and personally.
We are committed to supporting Australia's First Peoples and encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group, please apply via Sidekick.
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