Location
Mt Buller
Department
Buller Holidays
Type
Seasonal
Description
Join Buller Holidays for Winter 2026!
Who are we?
We're the backbone and powerhouse of Mt Buller!
Buller Holidays is the central information hub for every phone call, email, web chat, and booking that comes through the Mt Buller website.
We juggle it all - call centre operations, email enquiries, web chats, reservations, cancellations, modifications, and the coordination of School and Group bookings across the mountain.
We work closely with every business across Mt Buller and Mansfield, not just internally with the lift company, but also alongside Alpine Resorts Victoria, rental and retail operators, hospitality venues, accommodation providers, and lodges.
About us... and you!
* We love delivering exceptional customer experiences and always go the extra mile to ensure our guests have the best experience possible. Making others happy makes us happy!
* We're passionate about knowing the entire mountain - no two days are ever the same at Buller Holidays.
* We work indoors and stay warm while outdoor roles battle wind, rain, and snow. We're not customer-facing, all communication is via phone call, email, and web chat, which creates an enjoyable and relaxed energy in our office.
* Overtime is available during peak periods, giving you the chance to knuckle down and earn some extra cash.
* Our office is pretty special - located right on Bourke Street with views of the main run. We have some kitchen facilities, a chill-out break area, and plenty of space to have your outerwear wardrobe and Skis/snowboard.
* Did we mention ride breaks? We take full ride breaks every day. Our office is ski in ski out and we are known for getting the most days on snow as a team and for being passionate about improving our riding and skiing!
* And the best part - an energetic, fun-loving team! Cheese and crackers after a busy day or shared potluck lunches are the usual for us, we stay calm under pressure and work together to get amazing things done.
What you'll be doing
* Professionally and enthusiastically responding to guest enquiries via phone, email, and web chat.
* Providing detailed information about Mt Buller, including accommodation, snow products, transport, and activities.
* Planning and booking travel arrangements such as accommodation, activities, and transport.
* Coordinating bookings for Schools, social and corporate groups, clubs, wholesalers, commercial operators, day tour companies, and events across the mountain.
* Understanding mountain procedures to help guests plan their stay, if we don't know the answer, we know who to contact to make the best call.
* Assisting guests with bookings, modifications, credits, and cancellations using a positive, can-do approach.
* Explaining resort policies and terms and conditions, including minimum stays, reservation policies, and cancellations.
If you bring enthusiasm and a can-do attitude, we will provide the training and knowledge for you to succeed in this role.
What we need from you
Availability to start earlier than usual for the ski season, onboarding begins in May, to manage advance online bookings before the season kicks off.
The ability to learn quickly and stay focused, there's a lot to take in during the first few weeks.
A genuine can-do attitude, attention to detail and a desire to do the right thing by guests, colleagues, and mountain businesses.
Previous experience working at Mt Buller or another ski resort is highly regarded.
Experience in a fast-paced environment is essential; backgrounds in travel, tourism, bookings, or coordination are highly valued.
Excellent communication and active listening skills, with strong written and spoken English.
A team-oriented mindset, with confidence to make decisions independently or collaboratively.
Strong computer skills, including the ability to multitask and navigate multiple systems and window panes efficiently.
We use Microsoft Office suite, RTP, Freshworks, Windcave, Inntopia CRS and Guest Centrix.
If you have experience with any of these systems, it would be regarded highly in the application process.
Flexibility to work across a 7-day roster, with varying hours.
What we will give you.
This is a highly sought-after role with incredible benefits - but it's more than just a job. It's an experience.
This is your chance to join a great, supportive team with a role that will provide stimulation and challenge.
Benefits include:
* Free season lift pass and Free group ski & snowboard lessons
* Staff accommodation options:
o On-mountain: $188.00 per week.
o Off-mountain (20 minutes away): $164.00 per week, with free daily bus services.
* 10% discount on private ski & snowboard lessons.
* 20% discount on retail and rental purchases across 10 stores.
* 20% discount at over 11 food and beverage outlets.
* Free staff transport between Mt Buller and Mansfield (8 return services daily)
* Free staff parking at the base of the mountain.
Sound like your kind of vibe?
If this sounds like you, and you think you'd thrive in our team, we'd love to hear from you! We're a small, close-knit team, and with many staff returning each season, so new positions for 2026 are limited. Apply below!
Buller Holidays also manages the on-mountain Ticketing Office team, supporting guests with lift tickets, general enquiries, and lost property. If you're interested in the Ticketing Supervisor or Front Line Officer role, check out the separate ad on our employment page. We can interview you for both roles at the same time!
Do you have questions before you apply?
You can email the team at Bookings@bullerholidays.com.au - Please note, applications or resumes will not be accepted through this email, you will have to apply below to be concidered.