Passenger Transport Booking Concierge – Melbourne Airport
Location: Melbourne Airport (Onsite Kiosk)
Employment Type: ***** week contract
Hourly Rate: $35 per hour + super + applicable penalties/shift loadings
Start Date: 15 December ****
Please note: You must be available to work over the Christmas period.
About the Role
We're recruiting six energetic, customer-focused Passenger Transport Booking Concierges to support a new pre-book taxi trial at Melbourne Airport.
You'll be the first point of contact for arriving passengers, greeting them at the kiosk, helping them pre-book taxis, and ensuring a smooth experience for both passengers and drivers.
This is a highly visible customer-service role in a fast-paced airport environment, ideal for someone who enjoys variety, people contact and solving issues on the spot.
Key Responsibilities
Greet and assist passengers at the Melbourne Airport taxi booking kiosk
Engage travellers and guide them through the booking process
Answer passenger questions clearly and confidently
Coordinate with airport stakeholders to support daily operations
Communicate with drivers and support smooth passenger pick-ups
Record, monitor and report any driver or passenger issues in line with escalation processes
Shift Patterns & Coverage
This is a ***** week contract with rotating coverage.
Rosters will be built around availability, with up to two concierges per shift depending on demand.
Monday–Thursday: 8:00 am – 2:00 pm
Friday: 8:00 am – 2:00 pm
Monday–Friday: 2:00 pm – 8:00 pm
Saturday & Sunday: 10:00 am – 4:00 pm
(Weekend coverage may shift to one longer daily shift if required — e.g., 10:00 am–6:00 pm or 8:00 am–4:00 pm.)
You'll Thrive If You Have:
Strong face-to-face customer service skills
Confidence approaching and assisting a wide range of passengers
Calmness under pressure and a solid level of resilience
Clear communication, an empathetic approach and practical problem-solving skills
Reliability and punctuality for shift work
Interested?
Click APPLY now with your CV and a brief note on your availability across the shift patterns.
Shortlisted candidates will be contacted promptly.
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