Leadership Opportunity with Holcim
A superb leadership opportunity has arisen with the world's leading sustainable building materials company, Holcim.
The position involves leading the Customer Service Centre (CSC) team to ensure efficient back-end operations and a seamless customer experience.
This role is part of the leadership team within the business and is directly accountable for the functional output of the team, with direct impact on the bottom line.
Key Responsibilities:
* Developing, implementing and achieving a balanced scorecard of customer service standards and KPIs for the CSC.
* Maintaining clear work guidelines, policies and procedures in relation to all key areas of responsibility.
* Investigating customer complaints related to customer service and implementing corrective actions.
* Supporting team leaders to manage staff resources during peak times.
* Developing relationships with stakeholders to achieve financial and non-financial targets.
* Contributing to sales, logistics and operational team discussions and meetings.
About You:
* Relevant tertiary qualifications preferred.
* Experience in leading a high volume call centre.
* Background in pre-mix concrete, quarrying, logistics or related industry preferred.
* Proven ability to manage multiple stakeholders.
* Exceptional communication skills and influence over internal and external stakeholders.
* Strong leadership skills and ability to enhance team performance and capability.
* Proficiency in Word and Excel, ability to learn new computer programs.
Why Holcim?
Holcim offers an inclusive environment where employees feel comfortable bringing their authentic self to work. We provide a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.