Role based in Melbourne
- Permanent role
- Opportunity to join the Westpac Institutional Bank (WIB) in the Global Transaction Services (GTS) Client Development team
**How will I help?**
As a Client Development Associate, you will be part of Westpac's Institutional Bank (WIB) within the Global Transaction Services (GTS) team. You will be responsible for service delivery and support of a portfolio of public sector clients located in Melbourne. You will act as the client's primary point of contact to establish new services and for requests relating to existing services. You will also advance your business development skills by working closely with Client Development Managers to complete sales-to-service activities.
You will:
- Build relationships with our public sector clients and an understanding of their transaction banking requirements through regular interaction and great customer service
- Respond to all assigned client enquiries within defined service standards, resolving matters competently, ethically, and commercially
- Proactively anticipate client needs and the products, solutions, and offerings are best suited for their requirements
**What's in it for me?**
Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
To be successful in this role, you will be a pro-active individual with experience in managing and understanding public sector client needs, within operations, client service and relationship management or transactional banking product environment. You will have strong business acumen and will understand the importance of managing and maintaining sustainable relationships with internal stakeholders and clients.
Further advantageous skills:
- Strong prioritisation skills and ability to work methodically through multiple requests in parallel
- Excellent verbal and written communication skills
- Good understanding of the sales process with experience identifying different sales solutions and products for clients within different industry segments
- Develop an understanding of key clients in portfolio and the broader public sector to ensure superior service is provided
- Ambition to learn and develop into a relationship manager / business development
**What's it like to work there?**
We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I apply?**
Start Here. Just click on the **APPLY **button.
The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.