Position
No. 233
Permanent Full-time
Band 7 -
$100,629 - $112,594 yearly, plus 12% statutory superannuation
Turn great service into exceptional experiences.
We are on the hunt for a bold and driven Coordinator Customer Experience to lead
our organisation in transforming every interaction into something positive and
impactful. If you are passionate about innovation, building strong connections,
and making life easier for our community, this is your chance to shape how
people feel about their Council - every single day.
In this pivotal role, you will:
* Lead
and inspire the Customer Service team across service centres, call centre, and delivery
of key strategic projects and digital efficiencies.
* Oversee
the design and delivery of customer experience frameworks, policies, and
continuous improvement initiatives.
* Ensure
effective and timely resolution of customer enquiries, complaints, and service
requests.
* Drive
a customer-first culture across an organisation of +500 people that builds
trust and enhances the reputation of Council.
* Manage
resources, budgets, and performance to meet service standards.
What we are looking for:
* Tertiary
qualifications in Management, Business, Customer Experience, or related field
(or extensive relevant experience).
* Proven
leadership in multi-channel (including digital) customer experience
environments.
* Strong
knowledge of customer experience frameworks, complaints management, and service
improvement.
* Excellent
communication, problem-solving, and stakeholder engagement skills.
* Ability
to lead change, implement innovative solutions, and foster a culture of
customer service excellence.
Why join us?
* Lead
meaningful service improvements that directly benefit the community.
* Work
in a collaborative, supportive environment.
* Competitive
salary and great employee benefits.
If you are ready to make a real impact on how our
community experiences Council services, we would love to hear from you.
Why
Wellington?
Here at Wellington Shire
Council, we have a strong commitment to create a workplace culture that is
collaborative, provides work-life flexibility and encourages opportunities for
growth and development. We take pride in providing a supportive workplace with
great career opportunities for our employees.
Every person at Wellington
Shire Council brings their own unique experiences, perspectives and talents to
help contribute to our vision of "Happy people, healthy environment and
thriving communities". As one of the
largest employers in the region we have a diverse workforce of more than 500
staff who are based throughout the municipality, and we all work together as a
team to make a positive impact in our community.
We use award-winning
technologies to seek and implement innovative improvements across the
organisation. We work hard to position ourselves as a leader in local
government, continuously improving our diverse range of services for the
betterment of our community.
We offer a rewarding culture
of innovation, flexibility and continued learning in a collaborative,
supportive environment.
Wellington Shire Council is
committed to upholding the Child Safe Standards and associated legislative
requirements.
Wellington Shire Council is
an Equal Opportunity Employer and is proud to encourage applications from
people of different backgrounds, abilities, ages, genders and/or sexual
orientations and gender identities. Wellington Shire Council takes climate
change and sustainability seriously and is looking to respond proactively and
positively to the challenges ahead.
About
Wellington
Wellington
Shire Council is located in the Gippsland region of the state of Victoria,
Australia and is approximately two hours east of Melbourne by road or
rail. Many of us dream of a simpler lifestyle, with wide open spaces and
no traffic jams. In The Middle of
Everywhere, we live that enviable lifestyle every day.
In
Wellington Shire you will find a wide range of beautiful environments to
explore, with our pristine beaches, picturesque mountain ranges, temperate
rainforests, wetlands and plenty of diverse, contrasting spaces to take your
breath away.
Whether it's a stroll along the iconic Ninety Mile Beach, a canoe down
the Macalister River or a bush walk
through the Alpine National
Park, there's plenty to keep you busy in The Middle of Everywhere Home to a range of
tight-knit communities, you'll quickly find yourself right at home with the
wonderful people that make these towns so special.
From our lively restaurant and café culture to the
very best in local produce, you'll never be
short of Sunday brunch ideas and places to try Eat. Drink.
Gippsland Guide | Visit Gippsland
Visit to
find out why the Wellington Shire is a great place to live and work.
How to
Apply:
Click on Apply Now and
tell us why you are our next Coordinator Customer Experience. This is an
imperative leadership position, and we are looking for someone with a customer
first mindset who can create lasting relationships across a large organisation.
You will need to apply by 11:59pm on Sunday 31 August 2025.