At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.
NEXTDC is an exciting ASX 100-listed technology company, only 15 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer's digital infrastructure.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives
Job Description
As our Billing and Collections Officer you will be responsible for working with our customers to deliver a high-level of customer service ensuring both accurate billing and timely collections are met. You will also support our accounts payable teams at local and international level. This is more than just collections, working directly with customers, suppliers, and internal staff, a vital part of the finance team. Being involved in releasing new processes, tools and procedures. Utilise your inquisitive mind to expand your skillset and be supported to grow your knowledge and career.
The position will be based in Brisbane, Melbourne, or Sydney
You will be responsible for:
* Investigating customer queries and disputes
* Generating customer invoices and statements
* Uploading invoices to customer portals
* Implementing and identifying process improvements
* Ensuring credit notes and discounts are appropriately treated
* Data entry and processing of customer services
To be successful in this position you will have:
* Strong alignment to NEXTDC's values
* Be motivated for success, providing second to none customer service
* Curious, inquisitive, and open minded
* A keen eye for detail, attention to all the finer details to get the job done accurately and effectively
* You enjoy the ability to work solo, but enjoy the thrill being part of a collaborative team
* Strong interpersonal skills and the ability to perform under pressure
* Strong verbal and written communication skills
Qualifications
* Excellent customer service and communication skills
* High level of accuracy and attention to detail
* Intermediate to Advanced Excel skills
* Workday or Salesforce knowledge is an advantage.
* This role is open to Australian citizens and permanent residents only.
Additional Information
* Opportunity to deliver landmark infrastructure projects shaping Australia's digital economy.
* A values driven culture built on innovation, collaboration and growth.
* Inclusive, diverse and values-driven working culture
* Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.