Home Claims Assessor - Brisbane/Sunshine Coast
Join the Suncorp Group as a Home Claims Assessor.
About Us
Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable.
We love a diverse team and some of our team come from a background in the insurance industry, site supervisors, estimators, trade background, property managers and even those from leadership and management roles.
About You
First and foremost, you are a People-Person! You will thrive on making your customers happy; it's vital to everything we do.
You will have previous experience within the building trade and are keen to use this experience and knowledge in a more administrative capacity.
Or you may come from a Home Claims background and are keen to expand on this knowledge into a more hands-on Assessing role.
The Role
The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims.
Travel and deployment within Australia required at times.
You will be required to have your own vehicle and full clean driving license.
What You'll Do
Assess the property loss or damage, determine policy coverage, work closely with builders and determine reserve within delegation levels.
Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers.
Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Claims Managers request.
Support the Claims Manager to identify customer resolution strategies to minimise customer escalations.
Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
What You'll Bring
Experience in the insurance or building industry or previous assessing experience.
Robust communication and customer service skills.
Trade qualifications or residential construction experience highly regarded.
Ability to create scope of works and repair plans.
Passion for exceptional customer service.
Our Benefits
Competitive salary package + bonus on offer.
Extensive ongoing support and training.
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📌 Home Claims Assessor - Brisbane/Sunshine Coast
🏢 Suncorp Group
📍 Brisbane