About the Role
We are seeking a dedicated and passionate individual to join our Customer Loyalty & Retention team as a Retention Specialist. This role offers an exciting opportunity for personal growth, skill development, and career advancement in the customer service industry.
Key Responsibilities
* To build meaningful relationships with customers through regular phone calls and emails, ensuring their needs are understood and met.
* To provide accurate information about insurance policies, enabling customers to make informed decisions.
* To apply customer-centric strategies to help clients maintain their existing coverage when it is essential to them.
* To serve as a supportive advocate for vulnerable customers, providing guidance and assistance when needed.
* To collaborate with the team to deliver exceptional customer experiences daily.
Work Options
* A standard Monday-to-Friday schedule with flexibility in some hours ideal for those looking to launch or accelerate their careers.
* A part-time option available with either 21.75 or 29 hours per week, accommodating various commitments such as study or family responsibilities.
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