About the Opportunity
In this key role you will be responsible for Aggregates sales across your territory in a true end to end account management role. You will deliver the agreed sales targets and business goals within the assigned accounts through maintaining a structured contact plan that is continually tailored to establish and improve relationships with new and existing customers. You will also develop Key Account & segment strategies aligned with key customer objectives & trends.
It is an autonomous role, offering you the chance to truly manage your own customer accounts within a supportive management setting. Holcim sets realistic targets and goals for the role and reinforces a positive culture focused on the recognition of effort and reward for achievement and development.
Duties and Responsibilities
* Develop and maintain a structured customer contact plan within the allocated accounts in line with allocated budget targets.
* Maintain and enhance positive working relationships with assigned customers to build customer loyalty and maximise the likelihood of winning future business.
* Identify and thoroughly follow up all new business, product and/or project opportunities within the existing customer base.
* Resolve customer issues, disputes and/or complaints, both onsite and offsite, in a prompt and professional manner. Enrol relevant internal staff and ensure accountabilities are clearly defined to resolve the issue satisfactorily.
* Ensure all customers are trading within their allocated credit limits and continually identify and assist in managing risk.
* Proactively promote the full product and service range within the territory to maximise up-sell and cross-sell opportunities.
* Identify appropriate new business opportunities and/or projects within the allocated territory and generate, qualify and convert new leads and/or projects in line with allocated budget targets.
* Ensure all tenders and quotes for projects are carried out in accordance with the approved processes.
* Working collaboratively across business functions (Operations, Technical and Logistics) to maximise business performance.
About You
* Experience in B2B sales/account management ideally gained within the Concrete/ Construction/ Building Materials or related sectors (preferred).
* Strong written and verbal skills with the ability to communicate openly and effectively with stakeholders at all levels.
* Ability to work autonomously and with high level time management skills.
* Well-developed interpersonal skills and be able to build rapport.
* A high proficiency in Word, Excel, PowerPoint, SAP and other systems required to do the role effectively is required (such as CRM and tender portals).
* A strong team player with strong interpersonal and communication skills.
* A well-developed understanding of the importance of and ability to effectively communicate and build relationships both externally and within the business.
* The ability to put together solutions that add value for your customers.
We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work – respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Ethics.
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