Company Description
**At Accor, hospitality is a work of heart.** We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.
**Join us at Accor, where life pulses with passion!**
The position is based in Accor's flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.
**Job Description**:
We are seeking a friendly and customer-focused Guest Services Agent (Hotel Receptionist) to join our team at Novotel Canberra on a full-time basis. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment. You will:
- Welcome and check-in guests, providing a warm and professional greeting
- Handle guest enquiries and requests efficiently and courteously
- Process reservations, room assignments, and check-outs
- Manage guest accounts and handle payments accurately
- Provide information about hotel services, local attractions, and events in Canberra
- Coordinate with other departments to ensure guest needs are met promptly
- Resolve guest complaints and issues with empathy and efficiency
- Maintain a clean and organised reception area
- Assist with administrative tasks and reports as required
- Ensure compliance with hotel policies and procedures at all times
**Qualifications**:
- Positive attitude with a passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and remain calm under pressure
- Previous experience in customer service
- Ability to learn hotel management software and utilise Accor platforms
- Knowledge of Canberra's local attractions and services
- Versatile availability, including weekends and public holidays
Additional Information
In return for your commitment, we offer:
- Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability, including access to Accor Academy training programs.
📌 Guest Services Agent (F/m/x)
🏢 Accor
📍 Canberra