Join to apply for the Salesforce Administrator/Analyst role at QBE InsuranceJoin to apply for the Salesforce Administrator/Analyst role at QBE InsuranceHybrid role, Happy to talk flexible workingPrimary DetailsTime Type: Full timeWorker Type: EmployeeLocation: Australia, flexibleType: Permanent, full timeHybrid role, Happy to talk flexible workingThe opportunityAn opportunity has become available for a Salesforce Administrator/Analyst to join the Elders Insurance Operations Team on a permanent full-time basis. Elders Insurance, part of the QBE Group, operates an agency network distributing general insurance products and is one of Australia's largest regional and rural insurance providers.Your new roleAs our Salesforce Administrator/Analyst you will work as part of a dedicated Salesforce support team to ensure we are maximising the efficiencies and capitalising on the full features and benefits of Salesforce for our Elders Insurance business. Your responsibilities will include:Actively manage support queries and requests from users, including assistance with reporting, campaigns and templatesIdentify, investigate, and resolve user issues, which may include working with multiple IT Teams to resolveManage escalated incidents and service requests to ensure timely resolution, monitoring and addressing performance and availability issues and escalating to development team where appropriateAssist with day-to-day Salesforce administrative functions including user account setup and maintenance, permissions and sharing rules, password resets, data updates via Data Loader, building and running adhoc reportsManage the system change process alongside the development team including coordinating testing activity, ensuring quality outcomes are delivered and stability of the systems are maintainedWork closely with various stakeholder groups, business units and user groups to drive uptake and embed usageActively explore process improvements and ways of increasing efficiencySupport activities aligned with major Salesforce enhancementsAbout YouTo be successful in this role you will proven experience with Salesforce Sales Cloud, preferably in Financial Services/Insurance. You will also have;Ability to provide a high level of customer support and communicate effectivelyProficient Excel skillsExperience working on projects and as part of a project teamAbility to support end user training via multiple formats including face to faceHighly motivated – solution focused and responds to challenging priorities with a sense of urgency and paceWell-developed problem solving and analytical skillsAbility to effectively present information in one-on-one and small group situations to users and other employees of the organisationAbout QBEWe can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too?BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceOur ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice12 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsGold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021Apply nowClick APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Adaptability, Analytical Thinking, Business Process Analysis, Critical Thinking, Customer Service, Data Analysis, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Report Writing, Risk Management, Standards Compliance, Trend AnalysisApplication Close Date: 19/06/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInsuranceReferrals increase your chances of interviewing at QBE Insurance by 2xGet notified about new Salesforce Administrator jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoSalesforce Marketing Cloud AdministratorDocklands, Victoria, Australia 16 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 12 hours agoMelbourne, Victoria, Australia 14 hours agoSalesforce Marketing Cloud AdministratorMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoDocklands, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoSalesforce Functional Consultant / Business AnalystMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 5 days agoWe’re unlocking community knowledge in a new way. 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