We are seeking a Customer Experience Professional who will be responsible for delivering exceptional customer service and providing a seamless shopping experience.
About the Role:
The ideal candidate will have strong knowledge of liquor products, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service and respond to customer queries in a professional and courteous manner.
- Work closely with colleagues to ensure a smooth and efficient shopping experience.
- Maintain accurate records and adhere to company policies and procedures.
Requirements:
- Customer Service Skills: Strong ability to engage with customers, resolve issues, and provide solutions.
- Liquor Knowledge: Good understanding of liquor products, including types, brands, and prices.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Teamwork: Ability to work effectively in a team environment, with a focus on collaboration and mutual respect.
- Adaptability: Willingness to adapt to changing circumstances, priorities, and deadlines.
Additional Information:
The successful candidate will require an Accredited Responsible Service of Alcohol (RSA) certificate. This is a legal requirement for employment selling liquor in Australia.