Job Title: Cafe Manager
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* Oversee all day-to-day cafe operations, including managing team rosters, ordering, and financial reporting. Ensure excellent customer service and a positive dining experience for all customers.
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Key Responsibilities:
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* Recruit, train, and develop a high-performing team of baristas, customer service, and kitchen team members.
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* Implement and maintain efficient systems and procedures to optimise cafe productivity.
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* Identify areas for improvement for customer service and Google Reviews.
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* Foster a positive and collaborative work environment that aligns with the company's values.
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* Coordinate with the head office team on marketing, promotions, and other strategic initiatives.
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Requirements:
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* Minimum 3-5 years of experience in a cafe or restaurant management role.
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* Strong leadership and people management skills, with the ability to motivate and develop a team.
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* Excellent customer service and problem-solving skills.
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* Strong administrative and organisational abilities, with attention to detail.
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* Familiarity with food safety regulations and cafe operations best practices.
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* Possession of passion for the hospitality industry and commitment to delivering exceptional customer experiences.
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What We Offer:
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* Competitive salary.
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* Opportunities for career advancement and management training.
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* Discounted meals and beverages for employees.
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* Team-building events and social activities.
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About Us:
Our iconic cafe is Brisbane's oldest cafe, known for our commitment to serving high-quality food and barista-made coffee within an inviting atmosphere.