Senior Manager – Product Development (AICX) in Australia. This role offers a unique opportunity for an experienced product development leader to shape the evolution of advanced AI-driven solutions designed to transform customer experience operations. As Senior Manager – Product Development, you will oversee the strategy, execution, and continuous improvement of a complex technology platform while leading a distributed international team. You will ensure that product direction aligns with market needs and commercial priorities while maintaining high standards of delivery performance and operational maturity. The role combines strategic oversight with strong technical credibility, enabling you to guide engineering teams and collaborate closely with business stakeholders.
Accountabilities
* Define and drive the overall product development strategy, establishing clear priorities and aligning the roadmap with evolving market trends and client needs.
* Lead and mentor a fully remote, international product development team, fostering a culture of high performance, accountability, and continuous capability growth.
* Collaborate closely with commercial and cross-functional stakeholders to translate market insights into product priorities, release plans, and strategic initiatives.
* Establish structured operating rhythms, governance frameworks, and performance metrics to ensure delivery predictability and measurable operational improvements.
* Oversee the maturation of the existing platform while shaping future capabilities, ensuring scalable architecture and sustainable development practices.
* Hold decision authority for development priorities, trade-offs, and execution risks, ensuring clear ownership and accountability across the organization.
* Engage with clients when relevant to validate product direction and ensure solutions address real-world use cases and customer challenges.
Requirements
* 10+ years of experience in software or product development management, with significant exposure to complex technology environments.
* 10+ years of people leadership experience, with a strong track record of building, mentoring, and scaling high-performing teams.
* Demonstrated experience defining product strategies and driving market-aligned prioritization in collaboration with commercial stakeholders.
* Experience contributing to the market introduction or scaling of complex technical products.
* Proven ability to operate effectively in remote-first, international environments with distributed teams.
* Strong strategic thinking and decision-making skills, combined with the ability to translate ambiguity into structured execution frameworks.
* Technical credibility that enables evaluation of engineering trade-offs, support for architectural decisions, and translation of technical complexity into business impact.
* MSc in a technical field or equivalent professional experience.
* English proficiency at C1 level or higher, both written and spoken.
Benefits
* Opportunity to lead and scale a high-impact AI-driven product initiative in a rapidly evolving technology space.
* Fully remote work environment with collaboration across global teams.
* Strategic leadership role with significant decision-making authority and influence on product direction.
* Exposure to international markets and cross-functional business initiatives.
* Professional growth opportunities within a dynamic, innovation-driven environment.
* Participation in shaping advanced solutions that transform customer experience operations.
We appreciate your interest and wish you the best!
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