Job Overview
We are seeking a skilled Casual Test Administrator to join our team at 470 Collins Street, Melbourne.
About the Role:
* Provide exceptional customer service and maintain a secure exam delivery environment.
* Ensure adherence to all testing procedures and company policies.
* Verify candidates' identification, explain exam procedures, and proctor/candidates while testing.
* Troubleshoot technical issues, escalate policy breaches, and complete light housekeeping duties.
Requirements:
* A high school diploma or equivalent.
* Minimum 1 year of customer service experience.
* Experience in proctoring or invigilating exams.
* Beginner to intermediate experience with Microsoft Office.
* Ability to sit for long periods and bend/lift up to 20 lbs independently.
Core Competencies:
* Detail orientation.
* Effective communication skills.
* Problem-solving ability.
* Customer focus.
* Ethics.
* Values.
Purpose:
We believe that every learning opportunity is a chance for personal breakthrough. Our purpose is to help people realize their life's potential through learning.