Job no: BWQLD
Work type: 38 HOUR WK - ROSTERED
Location: FAR NORTH QLD
Categories: Claims, Home Assessing
As a Home Assessor you will oversee home and building claims by applying your technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers. You will also cultivate and sustain strong relationships with both our customers and the repairer network, all while upholding a high standard of customer service to represent the Youi brand. You will be servicing from Rockhampton, Mackay and Townsville.
What you'll do
* Conducting comprehensive assessments of homes and buildings
* Supervising the overall quality of the claims process
* Ensuring compliance with relevant legislation
* Detecting and mitigating instances of fraud
* Attaining rapid resolution times and managing costs efficiently
* Validation of claim and repair costs
What you bring
* Experience in Home Claims Management or Home Assessing
* Experience in the construction industry with a building or trade qualification e.g. carpentry, plumbing
* Ability to compile scope of works and project manage builds
* Familiarity with the terminology and procedures associated with claims and building
* Strong communication and negotiation abilities
* A dedicated commitment to delivering outstanding customer service with an ability to show empathy and care
* Competent computer literacy
What you'll get
* Enjoy a fully maintained company car, with a fuel card and mobile business tools
* The option to work a 9-day fortnight schedule, where you enjoy every second Friday as a day off
* Generous incentive structure, paid out every six months
* Discounted insurance products
* Industry-leading training, development, and the potential for advancing your career
* Take advantage of our award-winning health and well-being programs designed to enhance your overall wellness
* Experience a hybrid work environment with team social events that foster camaraderie
* 22 days annual leave, plus volunteer leave
About Youi
We’re not your standard insurance company, and that’s by design.
At Youi, we’re human in how we work, real in how we talk, and relentless in our passion for doing what’s fair for our customers.
You’ll join a culture that’s collaborative, down-to-earth, and full of purpose. If you want to be part of a team that’s helping shape a better insurance alternative, apply now to make that next move as Home Assessor at Youi.
To discover more about our Culture, Values and what we have to offer, visit youi.com.au/about-us/careers
Advertised: 11 Feb 2026 E. Australia Standard Time
Applications close: