Department Manager Job Description
About the Role:
As a Department Manager, you will play a crucial part in driving sales and profit goals by setting a plan for your department to deliver exceptional customer experiences. You will ensure that your team is motivated and developed, working closely with succession planning, talent development, and structured performance management.
Key Responsibilities:
* Regularly analyse and follow up on Sales & Profit KPIs for your department and work with Visual Merchandisers to maximise sales.
* Drive the Hello Member program in line with country goals.
* Ensure your department continuously meets H&M standards and follows this up using the Customer Experience Tool.
* Work with your Visual Team to implement the Commercial Handbook.
* Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up, and take appropriate action to improve performance and develop your team.
* Actively work with a talent pipeline in your department to support business and store needs.
Requirements:
To be successful in this role, we believe you are a positive, inclusive, and creative leader who enjoys being on the shop floor with colleagues and customers. You have the desire to learn and grow, and share this passion with your team of Sales Advisors. Your commercial mindset and coaching approach mean you are motivated by seeing actions turn into results, and you know that delegation to your team is key to their growth and achieving collective success as a store.
Essential Skills and Qualifications:
* Customer centric mindset.
* Experience analysing commercial reports and formulating plans to maximise sales.
* Strong organisational skills and the ability to prioritise multiple tasks based on the needs of our fast-paced business.
* Excellent communication and relationship building skills.
* The ability to delegate, follow up, and provide straightforward feedback with the goal to coach and develop your team.
* Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.
Benefits:
We offer attractive benefits with extensive development opportunities around the globe. Our employees receive a staff discount card, usable on all our brands in stores and online. Brands covered by the discount include fashion pieces, unique designer collaborations, and affordable wardrobe essentials.
Inclusion and Diversity:
We strive to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people sharing knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive possible, and how we choose to relate to colleagues and customers worldwide.