Your Opportunity
As an Internal Technical Specialist, you'll be the go‑to expert for technical guidance, product recommendations, and tailored quoting solutions within the Mega Mining customer segment. You'll bring strong problem‑solving capability, an eye for detail, and the ability to manage a high volume of technical quotations with urgency and accuracy.
You'll work closely with internal teams and external partners to deliver outcomes that enhance customer satisfaction and strengthen our commercial relationships. Your ability to interpret technical descriptions, recommend alternative solutions, and uphold Blackwoods' values will set you up for success.
What You'll Be Doing
* Provide advanced technical advice and product recommendations to internal teams and customers
* Deliver accurate, timely quotations aligned to customer specifications
* Support solution‑selling through strong product knowledge and commercial understanding
* Maintain up‑to‑date knowledge of products, innovations, and industry developments
* Build strong relationships with internal stakeholders and external customers
* Manage high‑volume quotation requests with speed and precision
* Support general Customer Care duties within agreed SLAs
What You'll Bring
* Trade qualification OR 3+ years' technical experience in an industrial category
* Experience within industrial MRO or PPE markets (advantageous)
* Understanding of call‑centre operations (advantageous)
* Strong technical knowledge and ability to recommend parts/solutions
* Excellent problem‑solving and investigative skills
* Ability to manage conflicting priorities in a fast‑paced environment
* Strong attention to detail and commercial acumen (pricing, margin, profitability)
* Solid Microsoft Office capability and ability to quickly learn new systems
* Proactive, solutions‑focused, and a positive contributor to team culture
What's in it for you:
* Permanent role, incentives & Wesfarmers share plans
* Exclusive Perks: Team Member discount cardfor Kmart, Bunnings, Target & Officeworks, FREE One Passsubscription & Wesfarmers discounted offers from over 400 retail partners
* Continuous training and career development opportunities
* Team events, celebrations, award recognition and prizes
* Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more
* Refer-A-Friend program –earn up to $2,000 for each referral
* Ability to purchase up to 4 weeks' additional annual leave
* Generous paid parental leave policy
* Free onsite parking and more
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.