AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
At W Sydney we don't just welcome guests, we create unforgettable first impressions. We are now looking for Welcome Ambassadors to be the face of our hotel, delivering bold, personalised service from the moment our guests arrive. Reporting to the Guest Relations Manager you will work closely with all hotel departments to ensure our guests feel recognised, valued, and cared for at every touchpoint.
If you thrive on human connection, love creating memorable experiences and bring energy to everything you do this role is for you.
About the Role
As a Welcome Ambassador, you will play a key role in shaping each guest's journey. You'll ensure a warm, seamless arrival and departure experience while anticipating guest needs, managing lobby flow, and building genuine connections that turn stays into stories worth sharing.
What You'll Be Doing
* Deliver a warm, confident, and personalised welcome to all guests
* Assist with check-in and check-out processes while managing queues efficiently
* Provide elevated service to VIPs, Elite members, and returning guests
* Anticipate guest needs and handle enquiries or concerns with professionalism and empathy
* Coordinate with internal teams to fulfil guest requests and resolve issues promptly
* Maintain accurate guest profiles and preferences in the PMS
* Assist with concierge-style services including travel arrangements and restaurant reservations
* Prepare and coordinate welcome amenities for special occasions such as birthdays and anniversaries
* Promote hotel services and amenities to enhance guest experience and revenue
* Ensure the lobby and reception areas are immaculate and welcoming at all times
* Represent the W brand with style, confidence, and exceptional hospitality
What We're Looking For
* Previous experience in hospitality, ideally in front desk or guest relations
* Exceptional communication and interpersonal skills
* A genuine passion for service and creating memorable guest moments
* Strong problem-solving skills and the ability to remain calm under pressure
* High attention to detail and strong organisational skills
* Confidence using hotel systems (Opera experience is an advantage)
* Fluent English communication skills, additional languages are a plus
* A polished, professional presentation and positive attitude
* Flexibility to work a rotating roster, including weekends and public holidays
BENEFITS
* Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
* The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
* Discounts on food & beverage across all our hotels
* Recognition programs to keep you motivated
* Enjoy your birthday off with birthday leave
* Wellbeing & mindfulness programs to ensure you stay healthy
* Employee Assistance Program
* 'Great Places to Work' certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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CTA TO LEARN MORE
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DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.