Sales and Excellence Leaders in Retail
This leadership role involves oversight of two Australian showrooms, driving retail operations, performance, and people management to deliver an exceptional customer experience aligned with brand values.
* Main Responsibilities:
* Lead showroom teams in Sydney and Melbourne to drive sales, upskill team members, and implement efficient store operations
* Develop store reporting metrics and KPIs, providing regular insights to the executive team to inform strategic decisions
* Ensure excellence in day-to-day retail operations across both locations, including maintaining stock presentation standards and coordinating with supply chain teams on inventory needs
* Execute national retail strategy, including showroom presentation, service standards, and local marketing execution to enhance the customer experience
* Collaborate with Head Office teams to align digital and physical retail efforts, ensuring a cohesive brand image
* Analyze store performance, identifying areas for improvement and implementing initiatives to increase conversion, average order value, and customer satisfaction
* Lead recruitment, training, and performance management for retail teams, promoting a positive and inclusive work environment
* Plan staffing schedules, manage budgets, and ensure efficient resource allocation to maximize productivity and minimize costs
About You:
* A proven track record of driving retail performance and leading high-performing teams, preferably in multi-site retail leadership roles with 10+ years' experience in homewares, furniture, or lifestyle sectors
* Strong commercial acumen, interpreting sales data, managing P&Ls, and making informed business decisions
* A passion for customer experience, creating an inspiring in-store environment that drives sales and customer loyalty
* A hands-on leader who can coach, motivate, and build culture across locations, fostering a collaborative and values-driven team culture
* A comfortable working in a dynamic, fast-paced environment, open to innovation and change
We Offer:
* A leadership role in a growing Australian brand with international operations, offering opportunities for growth and development
* A collaborative and values-driven team culture, emphasizing teamwork, accountability, and customer focus