Job Title: Airport Services Representative
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About the Role:
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We are seeking a professional to deliver exceptional customer service at our airport facility, creating a seamless travel experience for passengers.
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This role involves providing top-notch support at all customer touch points, ensuring passengers receive excellent service and adhere to safety policies and security standards.
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Key Responsibilities:
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* Delivering high-quality customer service at all times
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* Liaising with various airport teams to ensure smooth operations
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* Supervising service partners' activities to achieve optimal results
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* Directing passengers to respective areas, including arrival halls, transfer areas, departure gates, lounges, etc.
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* Verifying entry requirements are met
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* Coordinating with cargo, fueling companies, baggage make-up areas, aircraft loading teams, and catering suppliers for efficient turnaround
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* Handling company mail and performing pre- and post-flight administrative duties
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* Processing baggage claims and ensuring compliance with QR Safety and Security requirements
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* Meeting on-time performance targets
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Required Skills and Qualifications:
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To be successful in this role, you will need:
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* A combination of high school qualification and at least two years of experience in a similar customer-facing role within the airport environment
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* Knowledge of airport functions, including passenger and baggage handling, weight and balance, and dangerous goods regulations
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* The ability to work shifts, including weekends, is essential
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* You must have the right to live and work in Australia to be considered for this role
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