Job Title: Service Desk Technician
In this role, you will be responsible for delivering high-quality technical support to both office-based and vessel-based staff. This includes troubleshooting and resolving issues related to desktops, laptops, mobile devices, and peripheral equipment.
Key Responsibilities:
* Troubleshoot and resolve service desk tickets within SLAs
* Maintain detailed documentation of actions taken
* Provide Level 1-2 technical support
* Work onsite full-time at the terminal
Requirements:
To be successful in this role, you will need strong troubleshooting skills across end-user computing, mobile devices, and collaboration platforms. You should also have a minimum of 2 years' experience in a similar support position and familiarity with ITSM/ticketing systems.
Benefits:
* The opportunity to work onsite full-time at the terminal
* The chance to contribute to the continuous improvement of service desk procedures and knowledge base articles
About Us:
This is an exciting opportunity to join our team as a Service Desk Technician. We offer a competitive salary and benefits package, along with opportunities for professional growth and development.