Our team is seeking a talented individual to join us as a Customer Service Team Lead. As a key member of our front-of-store operations, you will be responsible for ensuring the store is exceptionally presented, welcoming and engaging for customers, team members and the local community.
About the Role
We are looking for an experienced leader who can drive a one-team culture prioritizing team members' health, safety and wellbeing. The successful candidate will have proven leadership experience to lead, coach and develop their team to meet sales targets, cost control and rostering requirements.
* Key Responsibilities:
* Ensure exceptional customer service standards across all touchpoints.
* Maintain excellent service standards, keeping the checkout area clean and safe for team members and customers.
* Drive a one-team culture prioritizing team members' health, safety and wellbeing.
What's in It for You?
* More Cash Staying in Your Pocket: Eligible team members receive a 5% discount all year round on supermarket and liquor online and in-store purchases, plus additional periods of double discount (10%) and exclusive hot deals.
* Reward Through Recognition: Give and receive recognition linked to our values through our digital recognition platform, redeemable for exciting gifts and electronic gift cards.
* Structured and Long-Term Learning Pathway: Comprehensive induction, management and people leadership training provided for growth and development.
* Paid Parental Leave: Support for balancing work and family life with paid parental leave for permanent team members.
We welcome applications from people of all ages, cultures, abilities, sexual orientation and gender identities. Our recruitment process can be adjusted to support candidates with disability. For further information, visit our careers site.