Job Description:
You will be the primary strategic partner for a dedicated portfolio of approximately 40 high-value clients. Your mission is to embed our platform as an indispensable part of your clients' operations by ensuring they achieve a significant return on their investment.
Portfolio Management & Retention
* Proactively manage the health and success of your accounts to maximise client longevity.
* Take ownership of your portfolio's performance against a Net Revenue Retention target.
Strategic Growth
* Develop and execute account plans to drive expansion.
* Responsible for upsell targets, identifying and converting opportunities to add value and grow revenue.
Consultative Partnership
* Conduct strategic business reviews (QBRs) and executive-level check-ins to align the platform with client objectives, ensuring maximum value.
Key Skills and Qualifications:
To succeed in this role, you should possess:
* Commercial Acumen: Proven ability to manage high-value accounts with retention and expansion targets; sales experience is a plus.
* Executive Presence: Confident in engaging with and influencing senior stakeholders to tie product value to business outcomes.
* Technical Aptitude: Experience solving client technology issues and understanding the end-to-end software customer journey.
* Data Proficiency: Experience with customer satisfaction metrics (NPS), analysing feedback, and using CRM tools.