CAIRNS - Customer Relationship Manager / Account Manager
Customer Relationship Manager/Account Manager
As an experienced Customer Relationship Manager professional, you will have 3-5 years' experience in a similar account manager role. Your role will be responsible for the total management of Sea Swift's customers in their designated areas / portfolio. As the key contact person for your territory, you will have a hands‑on, proactive and practical approach to the role with a strong safety focus.
What will you be doing:
* Lead point of contact for all customer account management matters for your territory;
* Continually liaise with operational and marine teams (Qld, NT and remote) to ensure cargo care processes and operational procedures are maintained to deliver logistical solutions with efficiencies and to meet customer requirements and contracts;
* Ensure all operations are conducted in accordance with WHS procedures, guidelines and reporting systems;
* Efficiently plan and schedule freight coordination;
* You will have great communication skills, working with different stakeholders to ensure on time and accurate delivery of freight across a variety of project requirements;
* Negotiate contracts and close agreements, prepare quotes and project solutions;
* Foster and maintain strong relationships with key accounts and customer stakeholders, collaborate with key stakeholders and grow opportunities within territory;
* Organised by nature, with an eye for detail and process;
* Develop new business with existing clients and/or identify areas of improvement to enhance freight solutions;
* Achieve targets and standards that support the attainment of the Business;
* Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts, monthly KPI);
* Prepare reports on account status and CRM up to date;
* Assist with challenging client requests, investigate, analyse and interpret information in regards to claims and credits;
* Thinks critically and leads strategically;
Skills & experience:
* Sound knowledge of Microsoft Office, Salesforce and general computer skills;
* Demonstrated experience and key strength with customer service interface;
* Strong analytical problem‑solving skills with high degree of initiative and flexibility;
* Exceptional verbal and written communication and negotiation skills;
* Ability to collect, track, and analyse large amounts of data;
* Well‑developed customer service skills;
* Strong safety and quality mindset and track record of driving improved performance;
* High level of accuracy and attention to detail;
* Accustomed to working in a dynamic and industrial environment with the energy, agility and capability to achieve and deliver solution‑based outcomes;
* Understanding of Occupational Health, Safety & Environmental principles.
About the company:
Sea Swift is Northern Australia's largest shipping company, with an extensive marine transport network ensuring that the world is at our customers' doorstep.
Benefits
* Work‑life balance
* Study leave and paid training
* Employee assistance program
* Training and development plans
* Rewards and recognition framework
* Discounted health insurance
* Salary sacrifice options
You must have the right to live and work in Australia to apply for this role. Only successful candidates will be contacted.
The successful applicant will be subject to interview, reference checks, drug and alcohol screen, Police Check and pre‑employment medical.
Sea Swift is an equal opportunity employer.
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