Dental Reception - Treatment Coordinator
Imagine transforming smiles and lives with every patient you meet.
If you're empathetic, patient-focused, and driven to provide nothing less than exceptional care, we want you on our team
We are currently recruiting on behalf of a brand new All-on-4 Focused clinic in Denman Prospect, Canberra. The clinic are seeking an exceptional Receptionist / Treatment Coordinator to join their friendly and supportive team.
This is an exciting opportunity to play a key role in greeting patients and providing an exceptional first impression. As receptionist and as Treatment Coordinator you will guide patients through their implant treatment journey and smile transformation. You must ensure patients are fully informed about all their treatment and finance options, assist with booking treatment appointments and provide exceptional care every step of the way.
About the Role
As a receptionist you will be the first point of patient contact, managing bookings, scheduling, answering phones, processing payments and HICAPS. As an All-on-4 Treatment Coordinator you will guide patients through their implant journey and smile transformation, ensuring a smooth and positive experience from enquiry to completion.
You will also collaborate with clinicians and be responsible for managing treatment plans and delivering exceptional patient experiences. Your day‑to‑day responsibilities include:
* Conducting consultations with patients to explain treatment options and financial plans.
* Coordinating appointments and ensuring smooth scheduling with clinicians.
* Building strong patient relationships and providing ongoing support throughout their treatment journey.
* Assisting patients in understanding costs, health fund claims, and payment options.
* Working closely with the dental team to ensure a seamless patient experience.
* Achieving set KPIs and best practices.
About You
We are looking for someone who is:
* Warm, empathetic, and professional with excellent communication skills.
* Highly organised with strong attention to detail.
* Experienced in dental, medical, or allied health (preferred, but not essential if you have strong customer‑centric skills).
* Confident in presenting treatment plans and financial discussions.
* A team player who thrives in a busy, patient‑focused environment.
* Must have excellent professionalism and presentation levels.
* Australian work rights are required for this position.
* Must be able to commit to the hours/days listed below.
What's on Offer
* Full‑time role (Mon‑Fri) 7:30 am–5:30 pm.
* Competitive remuneration based on experience.
* Supportive and welcoming team culture.
* Full onboarding and training provided.
* The chance to truly make a difference in patients' lives.
How to Apply
If you're looking for a rewarding career, we'd love to hear from you. So if you are serious about the role, please apply below.
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