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DOOLEYS is seeking an experienced and proactive Business Technology Analyst to play a key role in aligning business needs with effective technology solutions. This role is ideal for someone who thrives on problem‑solving, collaboration, and driving system improvements that support both operational efficiency and strategic growth.
About the Role
The Business Technology Analyst acts as a key link between business stakeholders and technology teams, ensuring systems, processes, and digital tools effectively support business objectives. The role focuses on understanding business needs, identifying improvement opportunities, and enabling technology solutions (including AI and automation) that enhance efficiency, decision‑making, and member experience. This role is critical to ensuring DOOLEYS' systems continue to evolve in line with organisational goals and deliver exceptional value to our members, staff, and stakeholders.
Key Responsibilities
* Partner with business units to understand their operational needs, challenges, and improvement opportunities.
* Analyse and optimise existing systems, workflows, and data processes to improve efficiency.
* Identify, assess, and implement opportunities to leverage AI and intelligent automation to enhance decision‑making, service delivery, and operational efficiency. Ensure AI‑enabled solutions align with business requirements, ethical standards, cybersecurity policies, and regulatory obligations.
* Collaborate with IT and business stakeholders during the implementation of new systems or upgrades.
* Create and maintain process documentation, user guides, and training materials.
* Provide support to end‑users and promote continuous improvement across systems and processes.
* Ensure compliance with WHS responsibilities and uphold DOOLEYS' values.
What You'll Bring
Qualifications & Education
* Tertiary qualification in Information Systems, Business Information Systems, or related discipline.
* Proven experience in a business or systems analysis role within IT or operational environments.
* Experience with enterprise systems such as CRM, ERP, HR, Finance, POS, or membership management.
* Experience in hospitality, club, or service‑based environments (desirable).
* RSA and RCG qualifications (or willingness to obtain).
Skills & Experience
* Strong analytical and problem‑solving skills, with a business‑first mindset.
* Excellent communication and stakeholder engagement skills.
* Demonstrated ability to document and manage business, functional, and system requirements.
* Solid understanding of system integration, data flows, process optimisation and automation.
* Proficiency in business analysis tools (process mapping, documentation, workflow design).
* Working knowledge of data, reporting, and analytics tools (Qlik, Power BI, etc).
* Awareness of AI governance, data privacy, cybersecurity, and responsible technology practices.
* Hospitality experience desirable but not required.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Business Development and Sales
Industries
Hospitality
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Location: Moore Park, New South Wales, Australia
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