The Company This business is Australia’s leading and most innovative marine facility, strategically located within the Gold Coast Marine Precinct in Coomera. A family-owned organisation since the 1980s, they operate across 55 acres and deliver world-class services to both domestic and international vessels. Supporting over 100 marine businesses, this precinct integrates marine trades, vessel sales, retail and hospitality within a resort-style environment. The owners are proud of their long-tenured workforce, with many team members exceeding ten years of service. Due to continued growth, they are now seeking a Customer Service Administrator to join their professional front-of-house team. This role offers the opportunity to become part of a progressive and supportive organisation contributing to the ongoing evolution of Australia’s marine industry. The Opportunity Coordinating vessel bookings for haul-outs, returns and marina stays Communicating with a wide range of customers and onsite tenants via email, phone and walk in’s Managing inbound calls, emails, two-way radios and face-to-face enquiries Taking payments, quoting, invoicing and general admin duties Scheduling vessels and bookings Using Pacsoft (marine based software), along with Microsoft Office (Outlook, Excel, Word) Working onsite full-timewithin a dynamic team environment A Successful Candidate Will Have A strong foundation of marine knowledge, understanding boats and the industry is essential Excellent communication skills and the ability to adapt to a broad customer base Strong organisational and multitasking skills in a fast-paced environment A proactive, customer-focused attitude with solid admin capabilities Full Australian working rights — unfortunately, this role is not open to Working Holiday Visa holders Why Join The Team? Excellent staff retention, with senior managers with over 15 years’ experience and an average team tenure of 8 years Structured training and support provided A friendly, high-performing team culture with 90% positive engagement in surveys No two days are the same, variety, customer interaction and a unique marine environment A chance to work with one of Australia’s most recognised and respected names in marine services Should this sound like a position you are interested in hearing more about, or wish to have a confidential discussion please call Miranda on (07) 5507 7759 or email your updated CV to MirandaC@humanresourcing.com.au