Package: Base pay + $11.5k on call (pro‑bata basis) + 12% superannuation
The Star Care Group, one of Western Australia's leading providers of Community Support and in‑home disability support, is actively seeking an experienced Scheduler/Rostering Admin to join our diverse team as a result of business growth. This position plays a vital role in assisting the Star Care Group in delivering essential services to our participants while ensuring efficient service provision. As a member of our team, the Rostering Admin/Scheduler establishes strong relationships with both the Star Care Group's staff and clients, facilitating effective communication through phone and face‑to‑face interactions to address roster‑related matters. We are looking for a candidate who is bright and full of energy, solution‑oriented, data‑driven, possesses a keen eye for detail, and excels in communication.
Responsibilities
* Creating, updating, and publishing the roster on a fortnightly basis.
* Maintaining accurate shift notes.
* Overseeing the organisational rostering process by managing roster templates, rolling over employee rosters, and handling daily shift swaps and changes.
* Ensuring timely fulfilment of shifts.
* Approving timesheets for payroll processing.
* Providing guidance to our Senior Leaders regarding Industrial Relations obligations and recommending efficient and cost‑effective rostering models for the organisation.
* Maintaining precise and timely documentation.
* Communicating effectively with all stakeholders including Support Workers, Clients, Service Coordinators, and Management.
* Responsively and effectively managing employee queries concerning their rosters.
* Fulfilling any other duties as assigned by your supervisor.
* Notify management immediately of any reportable incidents and take appropriate action in incident reporting.
* Create calendars for clients to roster their activities and share them with support workers after approval by Service Coordinator.
* Receiving calls from our clients and support workers.
* There will be training and ongoing support provided by the team.
* Any ad hoc task required by the management.
On‑Call Availability
Must be available Monday to Friday from 4:00 PM to 9:00 PM, and on weekends and public holidays as needed, to answer calls from support workers and clients, and make roster adjustments.
Qualifications
* Strong prioritisation skills, with a proven ability to manage workloads to achieve desired business outcomes.
* Experience using Scheduling software (preferred Brevity and Deputy).
* Proficiency in problem‑solving, including root cause analysis.
* Minimum of 1 year experience in scheduling or rostering for a Disability Support provider or Aged Care Service Provider.
* Understanding of the disability framework.
* National Police Clearance.
* NDIS Workers Screening Check (can obtain upon appointment).
* NDIS Worker Orientation Module certificate (can obtain upon appointment).
* Highly organised and ability to multi‑task in a fast‑paced environment.
* Ability to work autonomously and as part of a team.
* Enthusiasm and positive engagement with both employees and participants.
* Understanding of professional boundaries, privacy and confidentiality issues.
* Strong technical skills and proficiency with Microsoft Office products and data management systems.
* A proactive approach to the safety and wellbeing of yourself and participants.
* Applicants must have the right to live and work in Western Australia.
* Applications from individuals residing outside Western Australia will not be considered, as this role requires the candidate to work on‑site.
What We Offer
* Ongoing opportunities for career development and training.
* Employee discounts with leading brands, including Woolworths, Myer, JB Hi‑Fi, IKEA, Uber, Sephora, Rebel, Priceline, The Iconic, Hoyts, Harvey Norman, Flight Centre, Big W, and more.
* Full‑time work Monday to Friday in our Belmont Office.
* Salary Sacrificing Options.
Applying
If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume.
Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers / supervisors and be able to pass a pre‑employment medical and drug & alcohol screen. Ability to abide by the company's fitness for work policy, including random and at‑cause drug and alcohol testing.
Please submit your resume and a cover letter detailing your relevant experience and qualifications to thestarcaregroup.com.au .
Be careful – don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr