As a customer service representative, you will be responsible for delivering exceptional support to our insurance-based clients and customers. This role requires strong communication skills, the ability to think outside the box, and a positive attitude.
About the Role
This position offers:
* An immediate start with opportunities for career growth and development
* A respected organization with stability and security
* Support and guidance from experienced leaders
* A collaborative and dynamic team environment
* Frequent recognition and rewards for outstanding performance
We provide:
* Discounts on various products and services
* Up-to-date technology and a modern workspace
* On-site parking facilities
Key Responsibilities
* Provide professional customer support via phone, email, or in-person
* Communicate regularly with customers regarding job updates
* Coordinate access to properties and manage logistics
* Offer support to supervisors and contribute to team success
* Update client portals and maintain accurate records
* Resolve disputes and complaints efficiently
* Book appointments and schedule meetings
Key Skills and Qualifications
To excel in this role, you must possess the following skills and qualities:
* The ability to think creatively and drive results
* Proven examples of motivation and enthusiasm
* A strong background in customer service
* Experience working in a call center or office environment
* A confident and professional phone demeanor
* Excellent communication and interpersonal skills
* Strong Microsoft Office skills
* A positive attitude and willingness to go above and beyond
* Ability to prioritize tasks effectively and manage competing demands
* Empathy towards customer needs and concerns