Data Quality Officer
3 month contractContractor rate: $39.68 per hour plus super.Location: WerribeeLocal GovernmentHybrid role
About the company
Your new company is a reputed local government providing a range of services to community and making the life of people better at every step.
About the role
Key Responsibilities
* Create and modify new names and addresses or other details required via the Name and Address Register (NAR) for all departments, face to face, over the telephone, or via company's Names Inbox, or via electronic methods.
* Maintain the customer database ensuring quality and accuracy by liaising with customers by telephone, email, face to face and by electronic methods.
* Provide accurate and timely administration support to all departments.
* Provide advice and assistance to all departments when required in relation to names and addresses and assist with checking details.
* Data cleansing including investigating and amalgamating/deleting names with invalid addresses, duplicate names and addresses, general address cleansing, joint names, street table, debtors, Oracle Service Cloud, Oracle CDM
* Maintain Customer Database, Customer Request Management (CRM) and NAR process, Oracle Service Cloud, Oracle CDM.
Key selection criteria
* Proficient keyboarding skills, including numerical ability, high attention to detail and experience in the use of Microsoft Office and corporate databases.
* Accuracy with figures including knowledge of basic mathematical formulas.
* Ability to use computer based equipment- Technology One, Council RM, Oracle Service Cloud, Oracle CDM
* Sound knowledge of the organisation and its services.
Understanding of the NAR process is desirable.
Ready to make an impact!!
If the role is of interest please share your updated cv at sweta.verma@mtr.com.au
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