We are seeking 2 professional Customer Solutions Officers to join our team on a part-time basis, working 3 days per week (25 hours).
* Position: Contact Centre Officer
* Job Type: Contract
* Hours: Part Time - 25 hours/week
* Pay: $44.65/hour + Super
* Location: Barwon
* No outbound calls! All in bound calls, providing exceptional customer service to the local community.
Join a high-level Local Government Agency in a fast-paced and customer-centric role. Utilise your exceptional customer service skills to provide outstanding support to existing members.
Responsibilities:
* Effective Communication: Interact with customers over the phone, conveying information clearly and providing accurate and helpful responses.
* Problem Solving: Assess and troubleshoot customer issues efficiently, demonstrating quick thinking and adaptability.
* Product Knowledge: Understand the company's offerings to provide accurate information and assistance to customers.
* Patience and Empathy: Handle inquiries calmly, demonstrating empathy towards customers' concerns.
* Adaptability and Multitasking: Handle multiple tasks simultaneously in a fast-paced environment.
Requirements:
* Minimum 12 months experience in an Inbound Call Centre environment.
* Strong communication skills, both written and verbal.
* Proficiency in MS Office Suite and strong computer skills.
* Ability to adapt and respond to challenges in a changing environment.
* Effective problem-solving ability with attention to detail.
* Understanding of retail energy market and regulations is an advantage.
* Must be fully vaccinated and have full Australian working rights.
* Willingness to undergo a Criminal History Check.
If you're ready to utilise your customer service skills in a dynamic environment, we look forward to hearing from you. Apply now to start ASAP and be a part of our team!
Reference number: BBBH237176
Profession:Administration & Office SupportCustomer Service
Administration & Office SupportSales
Company: Hudson Australia
Date posted: 6th Apr, 2024