Customer Service Officers - Collections (-----77) Perth, Australia
Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.
At Cashies
- Responsibility - We are clear, honest, and authentic.
- Perseverance - We show up with grit and determination.
- Equity - Everyday people helping everyday people.
- Potential - We innovate and we grow.
- Community - We do extraordinary things when we do it together.
Our Perth Office is looking for a Full-time Customer Service Officer to join our team.
About the role
- Be the first point of contact for our customers via phone and email
- Ensure that account notes are updated accurately to reflect all activity on a customer’s account
- Provide excellent customer service at all times when trying to find the best possible solution for customers
- Work towards KPI’s and goals to help drive the desired customer and business outcomes
- Collaborate with and contribute to a positive team
About you
- Effective written and verbal communication skills
- Excellent interpersonal skills
- Outstanding attention to detail and organisational skills
- Ability to work autonomously, as well as part of a team
What’s on Offer
- Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
- Monday to Friday
- Training Provided with real career development opportunities.
- Salary Packaging for a Novated Car lease available.
- Health Insurance Discounts
- 30% In-store Discount.
- Plus, access to our Wellness Activities: Move, Munch, Money and Mind.
We will start shortlisting for this position right away! So, keep your phone nearby! You could be hearing from us soon.
Founded in 1984 in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry.
Over the past four decades, we’ve expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.
Cash Converters supports diversity, inclusion and equal chance.
We encourage people of all cultures, backgrounds, gender, age, sexual orientation.
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Required Skill Profession
Customer Service
📌 Customer Service Officers Collections
🏢 Cash Converters
📍 Perth