NQ Towing and Transport Pty Ltd is a proudly family-owned business operating throughout North Queensland. We provide professional towing and transport services to a wide range of clients across the region.
We are currently seeking a Dispatcher / Customer Service Officer to join our friendly and fast-paced team at our Cairns branch.
The role requires someone with:
* Key responsibilities include:
o Allocating fleet in line with customer timeframes, KPIs, and compliance requirements
o Communicating with customers and providing regular updates throughout the day
o Responding promptly to any changes to schedules or job requirements
o Building and maintaining strong relationships with customers, drivers, and office staff
o Ensuring adherence to company policies and procedures
o Monitoring job sheets and ensuring all documentation is completed daily by drivers
o Closing off jobs accurately and ensuring all required paperwork is finalised
o Planning and communicating the following day’s schedule to team members
o Assisting with other tasks as directed by management
Required skills
* Experience in a logistics environment, ideally in dispatch or customer service
* Strong computer skills, including accurate data entry
* Excellent verbal and written communication skills
* High attention to detail with strong follow-up and organisational skills
* The ability to work autonomously and manage competing priorities
* A professional approach with exceptional customer service skills