Technical Support Specialist
In our line of work, life isn't a given - it's the ultimate goal. Our cutting-edge technology and solutions empower caregivers to make informed diagnostic decisions, thereby improving patient care. This is our shared purpose at Radiometer, which unites all +4000 of us - regardless of our roles or global locations.
Crafting impactful innovations like ours doesn't happen overnight; it requires unwavering persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
We're proud to collaborate with a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
This position is part of the Technical Support department located in Sydney and will be remote. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the Technical Support team and report to the Team Lead responsible for assisting with the provision of engineering maintenance support services to the customer base in a geographically defined region. The Technical Support Specialist will be working closely with the State Engineer and supervised by the Team Lead.
Key Responsibilities:
* Perform service work and maintain technical knowledge across devices.
* Conduct annual and semi-annual servicing on all installed analysers in line with the documented Preventative Maintenance schedule.
* Ensure all unplanned or on demand analyser service is to be performed in accordance with the customer's Service Agreement and relevant RPAC processes.
Requirements:
* Studying towards a Tertiary Engineering qualification: Biomedical engineering or Electrical & Electronic engineering qualification.
* Competent user across Microsoft Applications.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
* Must have a valid driver's license with an acceptable driving record and access to a roadworthy vehicle insured for business purposes.
* Ability to lift, move or carry equipment up to 15kg.
Desirable Skills:
* Previous experience in working on electronic and or mechanical devices.
* Working with cross-functional teams.
We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a remote work arrangement where you can work from home. Additional information about this remote work arrangement will be provided by your interview team.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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