Full time it systems analyst (nunawading)

• State of the art offices above our latest flagship store in Nunawading
• Outstanding company culture and benefits with hybrid working arrangements

Our story began in Melbourne in 1967 with a single store and the drive to brighten up people's lives. Since then, we've grown to become Australia's leading residential lighting retailer and trade supplier, with over 120 stores nationwide and a team of over 1,100 people in Australia and beyond. Our customers are at the heart of everything we do. It's their wellbeing that drives us to develop stylish, innovative and energy‐efficient products that help them live brighter, live lighter, live cooler, live warmer, live well, live smarter and simply, live life.

We currently have an exciting opportunity for a new Systems Analyst to join our dynamic IT team at the Nunawading office, reporting to the Infrastructure Lead. This role will contribute to the success of our IT operations by ensuring the seamless functionality, security, and enhancement of our systems and infrastructure.

• Maintain and monitor the technical aspects of the core IT infrastructure, MS Windows systems and networks within the company to ensure stable and secure operation
• Develop and support IT infrastructure requirements of the organisation and implement infrastructure solutions that meet IT strategic objectives
• Assist the Infrastructure Lead with designing, managing, and rolling out strategic plans for infrastructure setup to meet existing and future needs and contribute to business development
• Manage security and disaster recovery in relation to IT infrastructure including the documentation, communication, and implementation of related processes
• Perform operational tasks to ensure all servers and security systems are consistently updated and fully patched to safeguard against cyber threats

• Administer and maintain the company's IT infrastructure components including Cloud services, VMware Clusters, M365, AD Services, Citrix, MS Exchange, and other core platforms
• Manage and support the company's network infrastructure, including NBN, SD‐WAN, VPN solutions, and Wireless security
• Maintain the availability and performance of systems and software, inclusive of virtual and physical infrastructure in data centre environment to ensure optimum systems performance and highlight potential issue
• Implement and maintain stores' broadband services and network devices with good Wi‐Fi coverage and network connectivity
• Provide escalated 2nd level technical support, troubleshooting and fault rectification of issues relating to infrastructure & web services
• Document detailed system configuration for the purpose of quality, transparency, knowledge transfer and business continuity
• Have a strong focus on customer service and maintaining a high level of customer satisfaction
• Contribute to the development and execution of disaster recovery plan, ensuring the resilience and continuity of all core systems within the group
• Provide after‐hours IT support and maintenance to the business when required
• Travel to Derrimut and/or commercial offices when required

• Previous experience in a similar role, working with third‐party service providers
• Intermediate knowledge of IT infrastructure, including VMware management, Active Directory, MS Exchange, Citrix, and basic networking topologies
• Experience supporting critical infrastructure in data centre environment. Configure and maintain Microsoft technologies, including Microsoft Server Clusters, M365, integration and working knowledge of Microsoft products
• Basic understanding of IT security, data protection and cloud‐based environment
• Strong communication skills, with the ability to translate complex technology topics into layperson terms
• Pragmatic, result‐oriented and hands‐on attitude

We are looking for someone to join our close‐knit team of IT professionals, with great culture and friendly setting. To reward you for your efforts, we offer a competitive salary package, paid birthday leave and well‐being days, generous product discounts, and the opportunity to purchase shares through the Beacon Lighting share scheme. Based in our purpose‐built offices in Nunawading, this role also offers the security of on‐site parking and the flexibility of hybrid working arrangements. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.