02nd January, 2025
As a Field Supervisor, you will lead and support a team of nbn Technicians, ensuring the successful delivery of field-based installation and fault repairs. You'll be responsible for maintaining high standards in health, safety, quality, and compliance while providing technical support and resolving complaints.
Key Responsibilities
* Safety Leadership: Ensure all direct reports adhere to health and safety protocols. Conduct regular toolbox meetings to discuss HSE, quality, and performance.
* KPI Management: Track and address KPIs related to safety, quality, vehicle audits, customer complaints, and job compliance.
* Stakeholder Engagement: Collaborate with key stakeholders through meetings and joint ride‐ons to meet KPI and contractual obligations.
* Team Development: Mentor, train, and coach field technicians, fostering a culture of safety and best practices. Identify training needs and coordinate improvement programs.
* Performance Management: Administer performance management processes to ensure compliance with BSA policies and procedures.
* Customer Focus: Prioritize customer experience, resolve complaints promptly, and ensure operational KPI targets are met consistently.
* Operational Support: Provide support to various departments to align field operations with BSA and client requirements using tools like Power BI.
Qualifications
* Minimum 5 years of experience in a leadership role within the communications industry.
* Certificate III in Telecommunications.
* In-depth knowledge of nbn technologies (FTTX, HFC, etc.).
* Relevant licenses and qualifications including Driver's License, White Card, Working at Heights, Power Awareness Training, Traffic Control Training, and First Aid.
Benefits
* Certified as a Great Place to Work, 2 years running!
* Competitive salary package
* Learning and development opportunities
* Employee Assistance program
* Paid parental leave
* Fitness Passport
* Novated leasing options
We are a proud equal‐opportunity employer. We value diversity and inclusion.
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