Become a TRIPLE ZERO HERO by playing a vital role in supporting operational police and the community in a call centre environment.About the role:Police Communications Operators work within a team that is committed to providing high quality, client focused triple zero call taking and dispatch services across Queensland in response to community requests for assistance.Your duties will include:• Answer 000 emergency calls for service from the public in challenging situations• Answer routine telephone requests for assistance from the public• Accurately record important information from callers• Identify and allocate resources to life threatening or significant situations• Accurately relay information to operational police officersPolice Communications Operators are required to work shift work, including weekends and public holidaysAbout you:• Community focused and care about helping the people of Queensland• Great communications skills, effective listening, showing appropriate empathy• Maintain calm resilient composure in stressful situations• Demonstrate the highest standard of professional conduct• Use software and equipment to quickly and accurately record and complete tasks under time pressure• Ability to work in a team environment• Experienced in customer service, sales, call centre, reception duties and looking for a change that can make a difference in people's livesYou will enjoy a variety of benefits, including:• Competitive salary, generous superannuation and leave loading• Receive shift penalties in accordance with current Queensland Public Service Officers and Other Employee's Award• A diverse working culture• Career training and development*Positions available at BRISBANE, BEENLEIGH & IPSWICH Police Communications Centres.**MULTIPLE POSITIONS AVAILABLE**