Strategic Operations Manager
We are seeking a strategic and operations-focused leader to support the CEO and lead day-to-day execution.
This role is not typical of a general manager position. We require someone who thrives on operational excellence, has a strategic mindset, and can confidently manage agency workflows while maintaining exceptional client relationships.
The successful candidate will be the engine that turns vision into execution, ensuring the business runs efficiently, teams stay motivated, and clients remain delighted.
* Lead day-to-day operations, ensuring on-time, high-quality project delivery.
* Drive efficiency across workflows, tools, and team structures.
* Mentor and align department leads with company goals.
* Build a strong, collaborative, high-performing culture.
* Translate strategy into practical, measurable actions.
* Monitor KPIs and course-correct as needed to stay on track.
* Ensure high client satisfaction, with fast and professional issue resolution.
* Lead efforts to drive retention and deepen existing partnerships.
About the Role:
This opportunity suits individuals with proven leadership experience in digital agencies or related environments. You will have a deep understanding of agency business operations and service delivery. Strong communication and client-facing skills are essential, along with a strategic thinker's ability to execute and manage people effectively.
Benefits:
A competitive salary, superannuation, and bonus structure are offered. As part of our dynamic team, you will enjoy opportunities for career growth and development.
How to Apply:
Please submit your resume to be considered for this position.