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Finance Senior Service Officer (Banking and Reconciliations)
Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 pa, plus employer's contribution to superannuation and annual leave loading
Employment Type: Ongoing full-time role
Location: Goulburn based - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Monday, 1st Dec 2025 9:59am
Your role
As a Finance Senior Service Officer you will provide finance services and contribute to a positive customer experience within the Department of Customer Service. You will be part of a specialised finance team processing banking and reconciliations transactions across DCS.
What you'll do
* Creating a positive customer experience by providing finance services, support and advice
* Supporting the development of the team and assisting on complex issues
* Following agreed processes to maintain data within the finance system, ensuring changes are authorised within Department delegations and ensuring data timeliness, accuracy and compliance
* Maintaining knowledge of and interpreting financial payments, legislation, policies and procedures
* Comple manual calculations and adjustments
* Handling the day-to-day review of bank statement load errors, post processing errors, manual allocation of receipts, manual journals for incorrect postings from automated bank statement load and any additional requirements for banking reconciliations
* Supporting testing of any system changes to Banking settings or design
* Supporting Strategic Finance with reconciliations and ad hoc information requests
* Maintaining reconciliations in accordance with accounting standards, department procedures/guidelines and meeting delivery timelines.
What we're looking for
* Ability to maintain accuracy and consistently provide timely service in a high volume, busy environment
* Customer centric approach in meeting Service Partnership Agreements
* Maintain a working knowledge of legislative, policy and procedure changes
* Experience engaging and motivating staff and developing capability and potential in others.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements, and is valid for a period of up to 18 months.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
Working for the Department of Customer Service (DCS) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Got a question?
For more information about the role or what it's like to work for DCS, please contact the hiring manager Natalie Ryan on (02) 9372 8948 or at natalie.ryan@customerservice.nsw.gov.au
For application questions or adjustments, contact Jyothsna Jain at JyothsnaAshok.Jain@customerservice.nsw.gov.au or 02 9494 8351.
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
Closing Date
Monday, 1st Dec 2025 9:59am
Equal Employment Opportunity
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact Jyothsna Ashok Jain or telephone 02 9494 8351.
Diversity and inclusion statement available here.
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