Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.
As a **Night Auditor **at Dorsett Hotel, will be responsible for the overnight operations of the hotel while continuing to deliver outstanding service to our guests.
This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.
**A few of your responsibilities**:
- Complete the registration of guests details upon check in
- Securing payment
- Issuing of room keys
- Addition of relevant charges to guests accounts
- Respond to reservation requests in an efficient manner
**What we are looking for**:
- Extensive guest service experience in Front Office with night audit experience highly regarded
- Confident in issue resolution, problem solving and decision making
- Good computer skills with knowledge of property management systems (Opera Cloud highly regarded)
- A high level of proficiency with Microsoft Office (Word/Excel/Access)
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
- Flexibility to work across a night roster from 11pm - 7:30am
**About you**:
As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.
Your role will be pivotal in shaping the success of our Dorsett Hotel at The Star. Join us in making a difference.
**What we can offer you**:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive Hourly rate, plus penalty rates for weekends and public holidays
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**
**Our culture**
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a excellent place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care**.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
**It's your time to SHINE!**
Click on the link below to make your next career move with The Star.
📌 Night Auditor - Dorsett Gold Coast
🏢 The Star Entertainment Group
📍 Gold Coast