Brand Representative - Doncaster, Melbourne (Part-time/Casual)
We're CASETiFY, a leading global lifestyle brand that specializes in customizable tech accessories. We pride ourselves on our ability to forecast trends and provide innovative solutions for our customers.
Key Responsibilities
* Assist customers in identifying their needs and recommend products or services that meet those needs.
* Provide product demonstrations and explanations to customers, ensuring they have a clear understanding of our offerings.
* Maintain up-to-date knowledge of current sales, promotions, policies, and product information to effectively serve customers.
* Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
* Ensure the store's visual merchandising is appealing and products are neatly organized, creating an inviting shopping experience for customers.
* Assist with inventory management tasks such as unpacking deliveries and checking inventory levels.
* Handle customer inquiries, complaints, and returns in a timely and professional manner.
* Achieve individual sales targets and collaborate with the team to meet store sales goals.
* Maintain a clean and organized work area, including the sales floor and stockroom, adhering to company standards.
* Participate in store meetings, training, and workshops as required to enhance skills and knowledge.
* Adhere to company policies and procedures, including loss prevention and security measures.
* Continuously seek opportunities to improve sales techniques and customer service skills.
* Maintain a professional and polished appearance that aligns with the brand's image.
Requirements
* High school diploma or equivalent qualification.
* Minimum 1 year experience in the retail industry.
* Proficient in verbal communication English.
* Ability to work in shift duty.
* Familiarity with point-of-sale (POS) systems and basic computer skills.
* Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions.
* Ability to work well in a team environment, cooperating and collaborating with colleagues.
* Proactive, passionate, demonstrated ability to communicate effectively with all levels.
* Strong interpersonal and communication skills.
* Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
* Excellent customer service and problem-solving abilities.