Graduate Opportunity – Product Support Analyst $65,000 Super | Hybrid Role (3 days office / 2 days WFH) Are you a recent graduate eager to work alongside Financial Advisers? Join a respected global software firm serving financial planners, dealer groups, fund managers, and Australia’s leading financial institutions. About the Company Our client is a highly regarded global software business with an impressive client portfolio across the Financial Planning Industry. They offer strong career progression, a vibrant workplace culture, and excellent development opportunities. The Opportunity This is an excellent entry-level role for a graduate with client service experience who wants to develop a career in financial services and technology. As a Product Support Analyst, you’ll engage with financial planners to deliver exceptional client service, troubleshoot software issues, and collaborate with internal teams to resolve complex incidents. This role would suit someone with a keen interest in financial services and technology. Your Responsibilities Assist clients via inbound calls and email enquiries Own, troubleshoot, and track client incidents from start to finish Work across teams to investigate and resolve software issues Prioritise urgent matters and provide outstanding customer service Continuously learn about products and industry trends What You’ll Need A degree in a related field, ideally financial services or similar A strong interest in financial planning, financial services, and/or technology Excellent problem-solving and analytical skills Strong customer service and communication skills (written and verbal) Why Join Them? Modern, state-of-the-art offices Casual dress code and flexible working policies Learning and development programs 3 days’ paid leave annually for charity initiatives Fun office environment with table tennis, pool table, and social events This company is continuously evolving and well-respected in the Financial Planning Industry, offering multiple career growth opportunities over time. How to Apply Ready to start your career journey? Click Apply now to express your interest or to arrange a confidential discussion. Consultant Danielle Wong Director Reference number: 12249 Profession:Wealth Management Company: Keegan Adams Date posted: 28th May, 2025