Role purpose
The Museum has an exciting opportunity for a professional to join the Retail Team as a Sales Assistant to deliver a high level of customer service in The Museum Shop.
The role of the Museum Shop is to raise commercial revenues while at the same time enhancing visitor experiences through the provision of merchandise that is largely inspired by Museum exhibitions, programs and its unique building.
This position works a 7-day roster and involves manual lifting and long periods of standing. All team members work weekend shifts and public holidays
Key accountabilities
The successful candidate will be experienced in retail sales. This role will require someone to provide effective, efficient customer service to all customers and work towards achieving agreed sales targets. In addition to this you will also:
* Perform retail functions including the processing of sales, online orders, returns and exchanges using an electronic Point of Sale system.
* Providing excellent customer service to customers, assisting them with their purchases and enquires.
* Ability to resolve customer queries and escalate matters when required.
* Opening and closing of the Retail stores including the responsibility of key safety.
* Reconcile the end of day takings in the point-of-sale system.
* Respond to incoming telephone calls in a courteous, friendly and timely manner.
* Assist in achieving sales and service targets of the National Museum Shop.
* Conduct stock monitoring including stocktake, pricing, restocking and ordering.
* Assist with visual merchandising activities under the direction of the management.
* Processing of online and mail-order sales.
* Maintain store cleanliness and tidiness to ensure shop display standards are maintained.
* Assist in the set up and de-installation of in-store events and satellite exhibition shops.
* Adhere to all health, safety and security policies to create a safe environment for customers and staff.
* Demonstrate a strong commitment to Work Health and Safety (WH&S) by actively supporting a positive safety culture, following the Museum’s WHS policies and procedures, and complying with reasonable instructions to ensure alignment with the Work Health and Safety Act 2011.
To apply
Applicants must include a 1-page pitch addressing their suitability for the role against the selection criteria. Applicants must also provide a resume and contact details for 2 referees.
Visit https://www.nma.gov.au/about/employment and apply online.
Applications close 11:59pm, Tuesday 26th May 2026
Reasonable adjustments are available throughout the recruitment process. If you require, or would like to discuss reasonable adjustments, please contact the Contact Officer for this position.