A unique chance is available to become the Front Office Team Leader of our growing multi-site dental practice, in Yass and Murrumbateman NSW.
About Yass Valley Dental
We're a longstanding, local business offering comprehensive general dental services to Yass, Murrumbateman and the wider Canberra region.
We enjoy having fun at work, while taking patient care seriously. Providing excellent service and getting the best outcome for patients is top priority, and our team culture and values reflect these ideals.
About the opportunity
We are an actively growing practice and have room for the right person to join our team in this newly created leadership role!
Supported by our experienced practice manager and existing leadership team, the new front office leader will have the opportunity to contribute their innovative ideas for the growth of our bustling practice.
This is a role that will see the right person flourish in our fast paced, dynamic and welcoming environment.
Role responsibilities include:
- Lead and support the reception team of Front Office Coordinators to ensure smooth and efficient daily operations
- Oversee delivery of high-quality patient service, communication, and care
- Monitor appointment scheduling, patient flow, and report on key front office KPIs
- Train and mentor new and existing team members
- Act as an escalation point for patient feedback
- Manage relevant practice records and registers
- Proactively identify and resolve front office issues
- Contribute to regular meetings with management, and the leadership team
- Collaborate with management and clinical teams to ensure seamless coordination
Essentials skills and experience include:
- Passion for the delivery of high-quality patient centred care
- Customer service leadership experience
- Proactivity, excellent organisational skills and ability to prioritise over various timeframes
- Demonstrable mentoring or training skills
- Confidence using a range of IT equipment and software
- Strong communication and interpersonal skills including leadership, a collaborative and supportive approach and dispute resolution
Desirable skills and experience:
- Leadership experience in a dental or healthcare setting
- Experience with D4W practice management software
- Experience creating and refining policies, procedures and systems
We are a forward thinking, tech savvy practice, continually developing our systems and processes. We hope that our new team leader will not only bring practical skills to the table but be committed to growth and learning within the role.
Most importantly, we are seeking a motivated individual who will help lead our team in alignment with our values of fulfilment, integrity and teamwork.
The position is available for between 25 and 38 hours per week, working at both our Yass and Murrumbateman locations, from 8.10am until 5.15pm.
Depending on applicant suitability, available working days/hours on offer may range from 3-5 days per week, Monday – Friday with some Saturday work required from time to time.
How to apply
If you can't wait to get started, please apply through Seek or through our website: https://yassvalleydental.com.au/careers/
Applications close 21st September 2025
📌 Front Office Team Leader
🏢 Yass Valley Dental
📍 Bowral