JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.We are seeking an experienced Receptionist to proactively manage the relationship with our clients and service providers to ensure service delivery expectations are exceeded.The role will provide high-level support to the Facilities Management team, with a main focus on maintaining an outstanding level of service in the facilities and administration business areas.You will be working alongside the Account Team and providing operational management of our clients' facilities to ensure the appropriate and efficient operation of all physical aspects, which encompass safe and productive environments for the occupants.Responsibilities:Operations SupportProvide superior customer service to meet on-site client expectationsProvide vendor management support by ensure subcontractors perform to the required standards (including inspection of vendors' works)Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate mannerProvide support for conferences by coordinating conference room booking and preparing conference rooms for meetings, including ordering catering as requiredPerform weekly consumables order; receive and store as required; and provide receipts to PFM for recordsOversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidyOrganise specialty cleaning as requiredProvide administrative support to Contract Administrator as required to ensure staff obtain and maintain security clearancesHealth, Safety and Risk ManagementAssist in carrying out safety procedures when neededAssist in the property risk management programFollow established escalation procedures and incident reporting proceduresAdhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategiesKey skills:Proficient in English and communications via Telephone, email and Microsoft suite of productExperience in property / facilities / project management related fields.Experience in Receptionist roles and able to provide support on short term basisDemonstrated knowledge of technical services.Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.High numerical skills with the ability to manage details and develop systems for contract financial managementAdvanced skills in ExcelSound computer skills including Microsoft suite Microsoft Word, Access and Power Point etc.Analytical and / or financial experienceExperience in PPM systemsExperience in the use of JDE or similar financial systemExcellent communication, organisation and interpersonal skillsGoal oriented and focused on meeting performance targets.Excellent client service and communication skills.Ability to work well in a team environment.If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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