Job Description
As a valued member of our Sales & Customer Solutions team at CHEP Australia, the National Key Account Manager is responsible for protecting and growing a portfolio of national retail customers, while unlocking "white space" growth opportunities within customer supply chains. This senior, head‐office level role involves building trusted partnerships, shaping strategic account plans and delivering measurable commercial outcomes across pallets and containers. The role can be based in Sydney (Macquarie Park, NSW) or Melbourne (Dandenong, VIC) with a hybrid working arrangement and intermittent interstate travel aligned to customer and team cadence.
Key Responsibilities
* Manage relationships with major customers, ensuring alignment with CHEP's strategic goals and delivering revenue growth while achieving customer satisfaction targets.
* Collaborate with senior leadership and internal teams to create and implement strategic account plans, focusing on identifying growth opportunities, optimizing costs, and promoting sustainability.
* Lead high‐level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
* Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP's market presence within your portfolio.
* Conduct regular business reviews and audits with customers, ensuring compliance with CHEP's annual audit plan and maintaining accurate asset management records.
* Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
* Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
* Lead cross‐functional teams to deliver innovative, value‐added services and solutions that meet customer needs and promote mutual growth.
What Will Ensure Your Success In The Role
* Proven experience in key account management with evidence of revenue growth and opportunity conversion within large, complex customers (retail, FMCG, logistics or supply chain services).
* Strong commercial capability (negotiation, tenders, pricing principles, business case development) and the confidence to stand behind your recommendations.
* Comfortable operating with senior customer stakeholders and navigating multi‐layer relationships across customer organisations.
* A structured, disciplined approach to prospect management – energised by long‐cycle pursuits and resilient through setbacks.
* Strong stakeholder management and influencing skills – able to mobilise cross‐functional teams to land outcomes.
* Tertiary qualification in Business, Commerce, Supply Chain (or related) or equivalent experience.
Benefits
* Flexible working environment
* Paid volunteer leave: 3 days per annum
* Reward and Recognition Program
* Employee discounts with a range of partners
* Up to 14 weeks of paid parental leave for primary caregivers and 2 weeks for secondary caregivers
* Attractive options to purchase Brambles shares
* Remote Type
* Hybrid Remote
Skills To Succeed In The Role
* Account Management
* Adaptability
* Building Rapport
* Commercial Sustainability
* Customer Experience (CX)
* Customer Partnerships
* Data Storytelling
* Digital Customer Solutions (Dcs)
* Empathy
* Experimenting
* Negotiation
* Our Business
* Relationship ManagementSales Communications
* Taking Ownership
* Teamwork
* Understand Customers
* Value Propositions
Application Requirements
Full working rights in Australia is required. We are unable to offer sponsorship at this time.
Equal Opportunity Employer
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability or any other federal, state, or local protected class.
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